Q: <strong>8. How do I report a Globe connection problem through GlobeOne?</strong>

Open the GlobeOne dashboard and tap Help , or go to Profile > Help Center . Select the mobile, broadband, or other account experiencing the problem. Choose Report connection issues or the category that best matches your concern. The app may run an automated diagnosis before asking whether you need further assistance. If necessary, you can submit the requested information to create a support ticket or request technician assistance.

Question 1

1. What is the GlobeOne app used for?

Accepted Answer

The GlobeOne app is a central platform for managing Globe and TM services from your phone.
You can check your load, data balance, usage, and account details in one place.
The app also lets you buy promos, pay bills, and manage linked accounts.
You can redeem available rewards and access other Globe services through the app.
It is designed to make everyday account management more convenient.

Question 2

2. How can I create a GlobeOne account?

Accepted Answer

Start by downloading the official GlobeOne app from your device's supported app store.
Open the app and select Create an Account to begin registration.
Enter your Globe or TM mobile number and provide the OTP sent through SMS.
You will then need to create and confirm a secure 6-digit PIN.
Once registration is completed, you can start managing your Globe services.

Question 3

3. Can I manage more than one Globe account in GlobeOne?

Accepted Answer

Yes, GlobeOne allows users to link multiple Globe mobile and broadband accounts.
You can add accounts through Profile > Account Management > Add Account.
The provided information states that up to 10 mobile or broadband numbers can be linked.
After adding an account, you can switch between your connected services from the app.
This is useful if you manage several Globe numbers or internet accounts.

Question 4

4. Can I buy Globe promos through the GlobeOne app?

Accepted Answer

Yes, you can browse and purchase available Globe prepaid promos through GlobeOne.
Open the app and go to the Shop section or select the Load option on the dashboard.
Choose the account or prepaid number you want to use and select a suitable promo.
Depending on the available payment options, you can pay using GCash, cards, or supported e-wallets.
Your registration should be confirmed after the transaction is successfully completed.

Question 5

5. How can I pay my Globe bill using GlobeOne?

Accepted Answer

You can pay eligible Globe bills directly through the GlobeOne app.
Open the Essentials section and select your postpaid account or the relevant bill option.
Enter the required billing information and choose an available payment method.
Supported options mentioned in the source include GCash, credit or debit cards, and bank transfer.
Follow the on-screen instructions until the payment is successfully processed.

Question 6

6. Why is my GlobeOne app not working?

Accepted Answer

Several issues can prevent GlobeOne from working properly, including connectivity problems or an outdated app.
First, check your Wi-Fi or mobile data connection and try switching between networks.
You can also update GlobeOne through your device's official app store.
If the problem continues, clearing the app cache, restarting your phone, or reinstalling the app may help.
For urgent access, the source also mentions using *143# as an alternative.

Question 7

7. Can I use GlobeOne without an active data promo?

Accepted Answer

Yes, the provided information says GlobeOne supports zero-rated access for transactions and browsing within the app.
This can allow you to check balances, view bills, monitor usage, and manage certain services without regular mobile data charges.
However, some activities may take you outside the app.
External links, GCash transactions, and credit or debit card payments may require Wi-Fi or mobile data.
The exact experience can depend on the service or transaction you are using.

Question 8

8. How do I report a Globe connection problem through GlobeOne?

Accepted Answer

Open the GlobeOne dashboard and tap Help, or go to Profile > Help Center.
Select the mobile, broadband, or other account experiencing the problem.
Choose Report connection issues or the category that best matches your concern.
The app may run an automated diagnosis before asking whether you need further assistance.
If necessary, you can submit the requested information to create a support ticket or request technician assistance.

Question 9

9. Can I register my Globe SIM through the GlobeOne app?

Accepted Answer

No, the provided information says you cannot directly transfer regular Globe load or cash from GlobeOne into a GCash wallet.
GCash can instead be used as a payment method for supported GlobeOne transactions.
For example, you may use GCash to purchase load, promos, or pay eligible bills.
Globe Rewards may have separate GCash-related redemption options when an applicable promotion is available.
These are different from transferring your regular Globe load balance into GCash.

Telecom & Mobile Services

GlobeOne App: Complete User, Login, Registration, Features & Troubleshooting Guide